Refresh Printers on Computers

If the installed printers are not showing up, or not working, refreshing the printers may help.

  1. Locate the printer like icon in the notification area. In Windows, it is located on the right bottom; in Mac, on the upper right. 

    PaperCut Print Deploy app printer icon
    PaperCut Print Deploy printer icon on a Windows screen
    PaperCut Print Deploy app printer icon on a Mac

  2. If the printer icon does NOT show up, do the following.
    For Windows:
    a. Search “Services” app
    b. Right click the “Services” app to “Run as administrator” with the password for your login (NOT the University password).
    c. Right click “PaperCut Print Deploy Client” to choose “Start” or “Restart”, depending on the service's running state.

    Services app search on Windows for PaperCut Print Deploy app


    For Mac:
    a. Use “Finder” to locate “Applications”  -> ”PaperCut Print Deploy Client” 

    PaperCut Print Deploy Client in Finder applications on a Mac


    b. Double Click “Restart.command”. You will be prompted to enter your password for your login (NOT the University password).

  3. Right click the printer Icon to bring up the action menu.

    PaperCut application right-click options to refresh printers now or view my printers

  4. Select “View my printers” to verify your printers are installed. The expected screen should look like this

    Law-Students printer listed on the list of printers on the PaperCut application
  5. You need correction if any of the following appears.
    a. You are asked to sign in. Please sign in with your UMN Internet ID (first part of your email address) and its password.
    b. The user name below “Change User” is not your Internet ID. Please click “Change User” and sign in with your UMN Internet ID and its password.