Prof. Hill Quoted in American Banker on Wells Fargo Scandal

Professor Claire Hill was quoted in an article in the American Banker discussing the reputational and other consequences for Wells Fargo stemming from the recent revelations of the millions of "ghost accounts" Wells Fargo employees created without customers' knowledge or consent. Hill discussed the negative effects on the bank's reputation, and the difficulties in changing the bank culture that permitted and indeed encouraged the creation of the ghost accounts.